Natalia Calenic

Natalia is currently participating in a career development programme facilitated by the World Customs Organisation (WCO). The programme involved working for the Secretariat of the WCO in Brussels dealing with trade facilitation instruments and tools.  She is accredited as Customs Modernization Advisor by the WCO, and participates in WCO in-field missions, assisting national customs administrations in strategic planning.

In 2014 Natalia was promoted within the Moldovan Customs Service to Deputy Head of the Customs Revenues and Control Department in order to fulfill new duties relating to the implementation of the EU Association Agreement with regards to Integrated Border Management. At the time of the Fellowship she was Head of the Strategic Management and International Relations Division.

She was previously a Lecturer in Customs Law at the Moldova State University and was a Legal Consultant to the TACIS Project ‘Partnership and Collaboration Agreement between the Republic of Moldova and the European Union’. Natalia participated in negotiations on Association Agreement between the Republic of Moldova and the European Union. She also acted as the secretary of the MOLDPRO Committee within the Chamber of Commerce and Industry.

As a JST Fellow her Action Plan was to reform the Customs Service of Moldova so that it was more transparent and efficient by producing a strategic five-year plan. Implementation has been very successful with the introduction of a performance management system (based on UK best practice) and the implementation of a quality management system which, in 2013, saw the Moldovan Customs Service receiving ISO certification 9001:2008. In 2014 this was rolled out across all sub-divisions within the Customs Service. Certification means that Moldovan Customs now corresponds to international standards in Quality Management.The Customs Service is the first public authority in Moldova that has managed to enforce a quality management system that is in accordance with the goals of the Programme on Public Services’ Reorganization, approved by the government. Natalia’s main objective for 2015 is to implement an automated system on performance management so that performance indicators are collated within an electronic database.